Service Request Ticket - # 64872

Service Request Information

CONTACT Name Powell, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2017 11:32 AM
Department Behavioral Sciences Division Phone 88299
Location Email dalket@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130917[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4447V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:51:5C

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 25, 2017 10:59 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Sep 25, 2017 10:59 AM 
Had to delete driver in print spool then delete
the printer then re-add the printer.

Works now.
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Brighton Bohnenkamp Sep 22, 2017 01:16 PM 
called back and is available Monday the 25th from 
9-10 and 12-2
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Shandelle Plasker Sep 15, 2017 09:26 AM 
Left voicemail to set a time to come down.
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Shandelle Plasker Sep 13, 2017 11:40 AM 
Task reassigned to Shandelle Pepper.
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Natalie Plasker Sep 13, 2017 11:32 AM 
couple days ago we sent someone over to help her
gain access the the color printer.Today when she
tries to print something she says that it stalls
and is not letting her print anything.
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