Service Request Ticket - # 64913

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2017 08:15 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141274[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3SZG944 Location PDR 2023 Giveaway

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from XXXX2014004298; UPG with Microsoft Capmus Agreement to Office 2016 for MAC; transferred from 20120660 Adobe Photoshop Extended CS4 Mac from P0074268

Wireless NIC E0:AC:CB:6C:ED:B8


Bluetooth NIC E0:AC:CB:6C:ED:B9

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 26, 2017 09:26 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 26, 2017 09:26 AM 
She is backing up her data and we will reimage 
computer.  It was having a USB issue as well.  
Closing this ticked.
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Megan Thibeault Sep 26, 2017 07:34 AM 
Task reassigned to John Rushing.
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Megan Thibeault Sep 26, 2017 07:34 AM 
I'm assigning this to you, I think it can be
closed because I think you are reimaging her
machine, right?
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Shina Oladiti Sep 19, 2017 12:48 PM 
****This is an outgoing email****
Hi Katherine,

We were just following up with you regarding a
service request that we have for you.  (#64913)

Description: Firefox

We are checking to know when you would like us to
come in to work with you on this task.


Thanks,
Adeshina Oladiti
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Public
Shina Oladiti Sep 15, 2017 09:35 AM 
It looks like its a profile base issue, I
uninstalled firefox and re-install. It works fine
on my profile but still route to yahoo search
engine on hers. Was thinking of pulling her
profile but still want to try check on the if i
could edit the search engine on about:config
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Shina Oladiti Sep 15, 2017 08:19 AM 
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Sep 15, 2017 08:17 AM 
firefox isn't working. She will try and go to
google and it will automatically route her to yahoo.
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