Service Request Ticket - # 64915

Service Request Information

CONTACT Name Freedman, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2017 08:32 AM
Department The Research Institute Phone 89280
Location Email freedmanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140019[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 38RKH12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 38rkh12 Location PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094858; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop install transferred from W#20100804(SR58179)

Wired NIC EC:F4:BB:54:FE:7A


Wireless NIC F8:16:54:0B:F6:08


Bluetooth NIC F8:16:54:0B:F6:0C

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 15, 2017 11:57 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Sep 15, 2017 11:56 AM 
Software installed and serialized.
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Tricia Flaherty Sep 15, 2017 11:37 AM 
it may work just to run installer for Acrobat Pro  as the 
Adobe CC package should already be serialized... I found 
this old note in a different SR: 
use this installer to run Acrobat: T:\Adobe
CCE\CCEPackages\CC2015\AdobeCC2015FULL_WIN\Excep
tions\APRO15.0en_US\Adobe
Acrobat\setup.exe
 and choose to install as trial or subscription.
Then run one of the base applications and do an
updates, Next the run Acrobat Pro DC and do any
updates it has.  Both should not require you to
sign in even though it may ask... and both should
not indicate that they are a trial, the first
installer serializes the desktop so when you run
the Acrobat it should be serialized as well.
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Tricia Flaherty Sep 15, 2017 11:33 AM 
first install Acrobat Pro  -- T:\Adobe 
CCE\CCEPackages\AdobeAcrobatProDC_WIN\APRO15.0e
n_US\Adobe Acrobat
then serialize ---T:\Adobe 
CCE\CCEPackages\AdobeAcrobatProDC_WIN\AdobeDC
WINSERIALIZElicense
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Shina Oladiti Sep 15, 2017 09:35 AM 
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Sep 15, 2017 08:32 AM 
Needs adobe pro installed on her computer, she
will be in a meeting from 9-1pm, but says to come
in and install it anyway.
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