Service Request Ticket

Service Request Information

CONTACT	Name	McInerney, Dorothy	Date	Sep 15, 2017 03:36 PM
	Department	Campus Recreation/HWC	Phone	14171
	Location		Email	mcinerneyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170196 (opens in a new window)	Bldg/Room	HWC 110
	Service Tag		Description	Xerox Phaser 6510/DN Laser Printer
	Serial No.	S4AV755072	Location	for use by Campus Recreation
	Model	6510/DN	Hostname	spandex.wou.edu
	Notes	Up to 1200 x 2400 dpi resolution 30ppm (B&W)/30ppm (color) built-in automatic two-sided printing on DN model 300sheet(s) Capacity via 250-Sheet Input & 50-Sheet Bypass Trays additional 250 sheet tray is optionally available Letter(8.5 x 11in) & Legal (8.5 in x 14 in) Maximum Print Size: 8.5 x 14" /Minimum Print Size: 3 x 5" 10/100/1000Base-T Ethernet, USB 3.0; IP ADDRESS:140.211.78.64	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge(1000 Pages), 106R03474 Standard Capacity Magenta Print Cartridge(1000 Pages), 106R03475 Standard Capacity Yellow Print Cartridge(1000 Pages), 106R03476 Standard Capacity Black Print Cartridge (1000 Pages)
	Wired NIC	9C:93:4E:6C:8A:54

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Sep 15, 2017 04:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Sep 15, 2017 04:16 PM	Resign the printer driver fixed the problem.	Add Attachment
Erika Enriquez	Sep 15, 2017 03:41 PM	Task reassigned to Yumin Chen.	Add Attachment
Erika Enriquez	Sep 15, 2017 03:36 PM	WOU ID - 20170196 HW - Spandex Keeps saying Status Unavailable at this time. Also, we recently changed the printer, so it is no longer a ColorQube it is Phaser. Please give me a call to get into the building if you can come today.	Add Attachment