Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Sep 18, 2017 02:11 PM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130036 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F57N7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe InDesign CS6 (v.8) License from P0093384
	Wired NIC	B8:CA:3A:A2:A2:E7

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Oct 25, 2017 03:18 PM	Task reassigned to Self Resolved.	Add Attachment
Kyle Arthenayake	Oct 25, 2017 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Oct 03, 2017 09:35 AM	Called, looking to retrieve keyboard and mouse	Add Attachment
Erika Enriquez	Sep 18, 2017 03:15 PM	Task reassigned to Service Request Desk.	Add Attachment
Erika Enriquez	Sep 18, 2017 03:15 PM	all done. waiting on laptop	Add Attachment
Erika Enriquez	Sep 18, 2017 02:17 PM	Task reassigned to Erika Enriquez.	Add Attachment
Kyle Arthenayake	Sep 18, 2017 02:12 PM	I think it would be easier to have UCS come set up the desktop for TIm, as it will be just for a short time. The desktop is currently in my office, TH 103. The WOU # is 20130036.	Add Attachment
Kyle Arthenayake	Sep 18, 2017 02:11 PM	He has a monitor in his office, but no keyboard, mouse, or computer. I do have a Dell desktop in my office that can be used for his temporary computer if necessary. Thank you, Dawn	Add Attachment
Kyle Arthenayake	Sep 18, 2017 02:11 PM	once set up please assign back to SRD	Add Attachment
Kyle Arthenayake	Sep 18, 2017 02:11 PM	A Desktop computer and monitor are in the office that need to be set up. A loaner keyboard and mouse needs to be supplied.	Add Attachment