Service Request Ticket - # 64958

Service Request Information

CONTACT Name LeMaster, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 18, 2017 03:00 PM
Department Natural Science Division Phone 88136
Location Email lemastm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120936[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 760GFX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 760GFX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0090132

Wired NIC 90:B1:1C:A6:E0:70

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 19, 2017 02:18 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Sep 19, 2017 02:18 PM 
Took hard drive out of 0936 and installed in 
loaner
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Erika Enriquez Sep 19, 2017 10:40 AM 
bad motherboard
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Erika Enriquez Sep 18, 2017 03:26 PM 
****This is an outgoing email****
Hi Michael,

I need some additional information regarding 
service request #64958

Description: computer problem

I am setting up a loaner computer for you just in 
case I need to switch them out for you. Please 
save anything you might be working on or anything 
on your desktop to you Hdrive. I will be there in 
the next half hour!

Thank you, 
Erika
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Public
Erika Enriquez Sep 18, 2017 03:22 PM 
Task reassigned to Erika Enriquez.
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Kyle Arthenayake Sep 18, 2017 03:00 PM 
power button is flashing yellow, will not turn on,
has tried restarting, nothing is coming on the monitor
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