Service Request Ticket

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Service Request Information

CONTACT	Name	Casares, Louann	Date	Sep 18, 2017 04:02 PM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130788 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude 3340, 1.60GHz, 3M cache
	Serial No.	81WZ312	Location	PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	Windows 7 Pro, 64 bit	Software
	Wired NIC	B8:2A:72:A1:9F:01
	Wireless NIC	E8:2A:EA:33:30:3D
	Bluetooth NIC	E8:2A:EA:33:30:41

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 04, 2017 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 04, 2017 02:38 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Oct 04, 2017 02:38 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Oct 04, 2017 02:38 PM	Laptop delivered.	Add Attachment
Megan Thibeault	Oct 04, 2017 02:03 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Oct 03, 2017 09:31 AM	Updated the BIOS. I read that could be the likely issue with the laptop.	Add Attachment
Peter Puettmann	Oct 02, 2017 04:58 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Oct 02, 2017 04:58 PM	picked up. on counter	Add Attachment
Megan Thibeault	Oct 02, 2017 01:37 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 02, 2017 12:31 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kyle Arthenayake	Oct 02, 2017 09:37 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Oct 02, 2017 09:37 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Oct 02, 2017 09:37 AM	Laptop still having issues, ODS has been documenting details of when this is happeing	Add Attachment
Shina Oladiti	Sep 19, 2017 12:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 19, 2017 12:39 PM	PC, is working fine now.	Add Attachment
Shina Oladiti	Sep 19, 2017 11:35 AM	PC done and ready for use.	Add Attachment
Shina Oladiti	Sep 18, 2017 05:03 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Sep 18, 2017 04:02 PM	turning off with notice, tired restarting. Computer turns off right after start up with out notice or warning	Add Attachment