Service Request Ticket - # 64965

Service Request Information

CONTACT Name Erckenbrack, Leticia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2017 09:10 AM
Department Student Enrichment Program Phone 88032
Location Email erckenbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110237[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22-inch WFP Monitor
Serial No. CN06H6FX74445162DSYL Location PDR
TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Sep 21, 2017 11:09 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Sep 21, 2017 11:09 AM 
Computer working fine.
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Yumin Chen Sep 21, 2017 08:22 AM 
****This is an outgoing email****
Hi Letitia,

We were just following up with you regarding a 
service request that we have for you.  (#64965)

Description: *9/19* USB ports not working 

We were wondering if this has been resolved for you 
or if we can still be of assistance with this.  If 
so, just let us know, we'll be happy to help.

Thanks,
Yumin Chen
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Public
Yumin Chen Sep 19, 2017 12:09 PM 
Malware scan and CClear. Waiting for forward 
result.
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Yumin Chen Sep 19, 2017 09:10 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Sep 19, 2017 09:10 AM 
The usb ports on her machine aren't working, she 
also mentioned it freezes and shuts down 
frequently
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