Service Request Ticket - # 64983

Service Request Information

CONTACT Name Finch, Rhys   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2017 01:24 PM
Department Student Media Phone 89697
Location Email finchr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101082[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 5550/DN Printer
Serial No. KPA015158 Location PDR 2023 Giveaway

Model 5550/DN Hostname studentmedia.wou.edu
Notes 50 ppm, 1200 X 1200 dpi, 256MB Memory, 100 Sheet Mpt, 4 X 500 A3 Paper Trays, Two-Sided Printing, USB/Parallel, 10/100/1000Base-TX Ethernet, 110V Ink/Toner Refill

Wired NIC 00:00:AA:D7:D2:E4

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 20, 2017 09:19 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Sep 20, 2017 09:19 AM 
The paper sensor was stuck in a position that 
kept it from reading the paper. I jiggled it a 
bit and it went back into place.

Paper jam error went away and they were able to 
print.
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Kyle Arthenayake Sep 19, 2017 01:24 PM 
I'm having issues with Student Media's Xerox
Phaser 5550 printer (WOU#: 20101082) in Terry
House. It had a paper jam earlier when I tried
using card stock, but I cleared the jam and
replaced the paper with regular paper. That being
said, the printer continues to say that there is a
jam even though I've cleared it, removed and
returned the tray the printer asked me to, and
restarted the whole system. None of this has fixed
the issue. Can you suggest anything else I could
do or would it be best for someone to come check
it out?
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