Service Request Ticket - # 64985

Service Request Information

CONTACT Name Viegas, Joel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2017 01:28 PM
Department Campus Dining Phone
Location Email viegasj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170234[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35PM9H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 35PM9H2 Location PDR

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC A4:4C:C8:10:05:58


Wireless NIC 88:B1:11:7F:48:38


Bluetooth NIC 88:B1:11:7F:48:3C

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 21, 2017 04:00 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Sep 21, 2017 04:00 PM 
The equipment has been delivered to RSC, one of
the techs signed on behalf of Ryan as he is not
present in the office.
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Shina Oladiti Sep 21, 2017 02:33 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Sep 21, 2017 12:22 PM 
****This is an email****
Please bring the system and peripherals to
Residential Computing down in the Valsetz RSC lab.
We have to install additional software and we will
deploy this system to the workstation.

Ryan J.
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Shina Oladiti Sep 21, 2017 10:18 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Sep 21, 2017 10:12 AM 
Send email for availability.
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Shina Oladiti Sep 21, 2017 10:05 AM 
***************************
Please Update in AD
***************************
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Shina Oladiti Sep 21, 2017 10:04 AM 
It back on the inventory counter.
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Shina Oladiti Sep 21, 2017 10:04 AM 
Laptop is prepped and ready for delivery.
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Shina Oladiti Sep 21, 2017 10:04 AM 
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Sep 20, 2017 11:58 AM 
secondary contact for this order can be Ryan Jennings in 
Residential Computing
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Tricia Flaherty Sep 20, 2017 11:58 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 20, 2017 11:58 AM 
His printer on order10072) came in broken so we will make a 
different SR once we get an exchange for that item
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Tricia Flaherty Sep 20, 2017 11:56 AM 
this also gets 2 monitors W#20170235[Edit Inv] and W#20170236[Edit Inv] 
and wireless keyboard and mouse set: Microsoft Wireless 
Desktop 2000
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Emily Griner Sep 19, 2017 01:28 PM 
NEW EQUIP SETUP: Dell Laptop W#20170234[Edit Inv] and dock 
W#20170248[Edit Inv] to Valsetz 122 South Sister Annex for new hire 
Joel Scott Viegas. Order placed on inventory counter
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