Service Request Ticket - # 64988

Service Request Information

CONTACT Name Boggs, Ellie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2017 02:44 PM
Department President’s Office Phone 89294
Location Email boggse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160186[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 4LBLKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 4LBLKC2 Location Ellie Boggs,President's Council STOLEN NOV/DEC2017

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFERRING TO NEW LAPTOP DEC2017: Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop NOV2016

Wired NIC 28:F1:0E:1F:30:5D


Wireless NIC 40:49:0F:8A:FA:85

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 20, 2017 12:05 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Sep 20, 2017 12:04 PM 
Found the issue... A MS update KB4011039 was 
causing the data inside a table in MS Word from 
displaying all the content.  Once the KB was 
uninstalled I restarted Word and all content was 
back.  Sending info to Dave M. to see if we can 
turn off on WSUS.
 Add Attachment
Megan Thibeault Sep 19, 2017 03:07 PM 
Task reassigned to John Rushing.
 Add Attachment
Kyle Arthenayake Sep 19, 2017 02:44 PM 
Hi there – I’m having some outlook or Microsoft
Word problems. When I pull up documents that I’ve
previously sent to others, the files are coming up
partially deleted.

 

Do you know why this may be happening?

 

Best,
 Add Attachment