Service Request Ticket

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Service Request Information

CONTACT	Name	Raja, Zubair	Date	Sep 19, 2017 03:17 PM
	Department	Business/Economics Division	Phone	88350
	Location		Email	rajaz@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20170226 (opens in a new window)	Bldg/Room	WEST 110
	Service Tag	FZ2T372	Description	Dell 27 Ultra HD 4K Monitor #P2715Q
	Serial No.	FZ2T372	Location	Rajeeb Poudel, was Raja

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Nov 15, 2017 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Nov 15, 2017 11:34 AM	Fixed by change UAC setting	Add Attachment
Yumin Chen	Nov 13, 2017 12:21 PM	Apps can't open using Built-in Administrator Account. Time Reschedule on Wed 10:30	Add Attachment
Yumin Chen	Nov 13, 2017 12:13 PM	Stata activated.	Add Attachment
Brighton Bohnenkamp	Nov 10, 2017 09:46 AM	Is available Monday 11:30-3:30	Add Attachment
Yumin Chen	Nov 09, 2017 02:04 PM	Called but no answer	Add Attachment
Megan Thibeault	Nov 09, 2017 01:43 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Nov 09, 2017 01:43 PM	Yumin will you try calling Zubair	Add Attachment
Megan Thibeault	Nov 09, 2017 01:42 PM	88350	Add Attachment
Megan Thibeault	Nov 09, 2017 07:32 AM	**This is an outgoing email Hi Zubair, We were just following up with you regarding a service request that we have for you. (#64990) Description: *11/9** Needs code for software. We were wondering what time works best for you today to have a tech come by and fix this issue for you. Thanks, Megan Eichler	Add Attachment Public
Erika Enriquez	Nov 08, 2017 04:56 PM	He had to leave today, but will be available tomorrow. Please email him for an available time	Add Attachment
Erika Enriquez	Nov 08, 2017 04:19 PM	**This is an email** Computing center has installed the stata statistical package on my computer but when I am going to use it, it is asking for the registration code. From where can I get that code?	Add Attachment
Erika Enriquez	Nov 08, 2017 04:17 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Erika Enriquez	Nov 08, 2017 04:17 PM	Available until 5pm today.	Add Attachment
Kyle Arthenayake	Nov 08, 2017 03:16 PM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	Nov 08, 2017 03:16 PM	Asked for availability	Add Attachment
Peter Puettmann	Sep 21, 2017 10:58 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Sep 21, 2017 10:58 AM	got it all sorted out. showed him how to change speaker outputs and downloaded new WIFI driver to fix his wifi	Add Attachment
Peter Puettmann	Sep 21, 2017 08:01 AM	will go over shortly after 10 again today to see if hes there	Add Attachment
Peter Puettmann	Sep 20, 2017 10:17 AM	showed up and he wasnt there. informed the secretary to have him contact UCS when he comes in	Add Attachment
Peter Puettmann	Sep 20, 2017 10:16 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Sep 19, 2017 03:25 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Sep 19, 2017 03:17 PM	Thank you very much as you really helped me to get my system installed. They have installed it in my room on last Friday. I have one more issue, I am not able to figure that whether the monitor has inbuilt speakers or not. If they do I am unable to switch them on if not then I need one as I need to see few YouTube videos while preparing for my lectures.	Add Attachment