Service Request Ticket - # 64992

Service Request Information

CONTACT Name Patton-Lopez, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2017 04:33 PM
Department Education & Leadership Phone 89490
Location Email pattonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170224[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02V80MEJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; MAXQDA Plus v12 Single-User VISA201706604--FREE UPGRADE TO MAXQDA+ 2018(ver13); STATA Stata/SE 14 license VISA2016006313 - SEPT2017 SR#64794;

Wired NIC 78:7B:8A:B4:13:B4


Wireless NIC 98:9E:63:48:0E:A4


Bluetooth NIC 98:9E:63:48:0E:A5

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 20, 2017 10:37 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Sep 20, 2017 10:37 AM 
Printer connected!
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Shina Oladiti Sep 20, 2017 09:41 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Sep 19, 2017 04:36 PM 
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Sep 19, 2017 04:34 PM 
Wednesday, I will be available from 10-11:30 and
then again from 1-1:45. 
Thursday, I am available from 3-4pm.
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Kyle Arthenayake Sep 19, 2017 04:33 PM 
The name of the printer is: Krusty-ED-Copier
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Kyle Arthenayake Sep 19, 2017 04:33 PM 
Hi- I am unable to print to the printer that was
connected to my account. A message pops up stating
that I need to install software to use this printer.

Megan
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