Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Sep 20, 2017 08:17 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160185 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Black & White Laser Printer
	Serial No.	D6X468325	Location	PDR
	Model	4622/DT	Hostname	rwec-220.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.33	Ink/Toner Refill	Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533
	Wired NIC	00:00:AA:D9:C2:C1

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 20, 2017 09:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Sep 20, 2017 09:21 AM	I went down and tested the printer. Could not get the printer to not print double-sided. They could not print this morning because I was updating Krusty and had to reboot. I changed the default preference to one-sided to see if this helps the double-side print issue since I could not get it to happen again.	Add Attachment
Brighton Bohnenkamp	Sep 20, 2017 08:17 AM	The printer in rwec 220 is having issues. She said it only prints about 50% of the time even though it says the job was complete. It also only prints double sided when set to print single sided. They don't get any error codes	Add Attachment