Service Request Ticket - # 65005

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2017 11:21 AM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160935[Edit Inv] (opens in a new window) Bldg/Room NS 115
Service Tag 1555LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1555LH2 Location Smart Classroom Instructor's Station UPG

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2017006552(order10108);

Wired NIC 50:9A:4C:46:0A:1F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Ryp Ring Oct 24, 2017 04:01 PM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Oct 24, 2017 11:51 AM 
Shion replaced the CPU in HSS 112, all the CPU's 
are replaced now.
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Ryp Ring Oct 17, 2017 01:25 PM 
HWC 105 installed
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Ryp Ring Oct 17, 2017 12:10 PM 
NS 101 installed
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Ryp Ring Oct 16, 2017 10:59 AM 
NS006 installed
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Ryp Ring Oct 16, 2017 09:08 AM 
NS125 installed
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Ryp Ring Oct 16, 2017 07:57 AM 
ITC 303 and NS 115 installed
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Ryp Ring Oct 13, 2017 01:12 PM 
APSC 212 CPU's installed in instructor station
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Ryp Ring Oct 11, 2017 12:52 PM 
ITC 301 and NS 017 CPUs are installed in the 
instructor stations.
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Shina Oladiti Oct 02, 2017 01:56 PM 
Task reassigned to Nathan Sauer.
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Shina Oladiti Oct 02, 2017 01:56 PM 
We have not installed the drivers for the
monitors. Please kindly let us know so we could go
in to install the drivers after installation.
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Shina Oladiti Oct 02, 2017 01:55 PM 
Installation completed. The PC's are on inventory
counter.
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Shina Oladiti Sep 20, 2017 03:42 PM 
Imaging the 10 PC's
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Tricia Flaherty Sep 20, 2017 11:21 AM 
the following stations need to be imaged for Smart Classroom Console 
replacements:
W#20160935 for NS115 replaces W#20130158 USFF;
W#20160936 for NS006 replaces W#20130159 USFF;
W#20160937 for NS017 replaces W#20130160 USFF;
W#20160939 for NS125 replaces W#20130177;
W#20160940 for ITC301 replaces W#20130323 USFF;
W#20160941 for ITC303 replaces W#20130324 USFF;
W#20160942 for APSC212 replaces W#20130363 USFF;
W#20160943 for HSS112 replaces W#20130588;
W#20160944 for HW105 replaces W#20140222;
W#20160945 for NS101 replaces W#20141085; 

When these stations are done please make Nathan the Tech so that he knows 
they are ready to install in classrooms.  I will update the SR with the RC-3 racks 
that are needed for the USFF type replacements are in.  ORDER#10108
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