Service Request Ticket

Service Request Information

CONTACT	Name	Rizo, Amy	Date	Sep 20, 2017 11:30 AM
	Department	The Research Institute	Phone	89238
	Location		Email	rizos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160849 (opens in a new window)	Bldg/Room	TODD 227
	Service Tag		Description	13.3 MacBook Pro (Space Gray, Late 2016) #Z0SW
	Serial No.	C02TK13EGVC8	Location	Amy Rizo, TRI
	CPU	Intel Core i5(2.0GHz dual-core, 4MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Adobe CC201 subscription NamedUser(Amy Rizo)- install Adobe CCdesktop
	Wireless NIC	78:4F:43:A0:8B:11
	Bluetooth NIC	78:4F:43:9A:9A:4C

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 20, 2017 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 20, 2017 12:22 PM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Sep 20, 2017 12:22 PM	got her all set up	Add Attachment
Brighton Bohnenkamp	Sep 20, 2017 11:56 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Sep 20, 2017 11:55 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Sep 20, 2017 11:48 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Sep 20, 2017 11:44 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Sep 20, 2017 11:44 AM	she is available from 2-3:30	Add Attachment
Peter Puettmann	Sep 20, 2017 11:42 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Sep 20, 2017 11:30 AM	Amy needs help getting her new computer connected to a printer. She mentioned she might need admin rights	Add Attachment