Service Request Ticket - # 65036

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2017 12:21 PM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121178[Edit Inv] (opens in a new window) Bldg/Room DFSC 208A
Service Tag 31HTFX1 Description Dell OptiPlex 9010 Minitower 8MB, 3.4GHz w/HD4000
Serial No. 31HTFX1 Location Editing Room PC station, DSC208A

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090339 downgraded to Office Pro Plus 2010, TechSmith Camtasia Studio v.8 WIN license from VISA2012003481, Adobe Photoshop Lightroom v5 & Captivate 7 from P0090604, Adobe Acrobat Pro v11 & Photoshop/Premiere Elements v11 from P0090532, Techsmith SnagIt WINv11.2/MACv2.1 from VISA2012003498; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412(NO SCAPPLE)

Wired NIC B8:CA:3A:84:B0:F6

TECHS Submitted by Ryp Ring Contact rring14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 21, 2017 04:03 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Sep 21, 2017 04:02 PM 
Logon to the PC, and remove from mash, then add it
back to mash. 

Did the necessary updates, including Microsoft
office which has expired license.
PC is working fine now.
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Shina Oladiti Sep 21, 2017 12:47 PM 
Task reassigned to Adeshina Oladiti.
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Ryp Ring Sep 21, 2017 12:21 PM 
A CPU in DFSC 208 (208A?) was in startup repair 
and cannot log onto MASH.  I tried signing in 
locally with dream and box passwords and that 
didn't work.  This CPU is located in an alcove 
in the 208 computer lab on the right.  They use 
this CPU for editing and have special programs 
like Camtasia so if it's reimaged make sure all 
of these licensed programs are on there.  This 
may not be the correct contact as well so look 
around the offices for who knows most about 
this
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