Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 21, 2017 12:42 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20140130 (opens in a new window)	Bldg/Room	HL 203
	Service Tag	1P7TS12	Description	Dell Wyse P25 Zero Client with 32MB Flash/512MB
	Serial No.	1P7TS12	Location	HL203 Study Room
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097
	Wired NIC	00:80:64:CC:B0:7F

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 21, 2017 03:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 21, 2017 03:04 PM	Installed the power adapter.	Add Attachment
Tricia Flaherty	Sep 21, 2017 01:34 PM	I put the adapter at Shina's station with new tag for W#20140130	Add Attachment
Tricia Flaherty	Sep 21, 2017 01:31 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	Sep 21, 2017 01:31 PM	please ZIP tie down the TC power adapters so that they can not be removed from station easily	Add Attachment
Tricia Flaherty	Sep 21, 2017 01:28 PM	order #10121 made for adapter I will re-tag an adapter I have on a spare TC(20160719) and swap for the one that is on order 10121	Add Attachment
Tricia Flaherty	Sep 21, 2017 01:16 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Sep 21, 2017 01:16 PM	We will need to order these they are not easy to come by... I have whole new VDI units but not spare adapters.	Add Attachment
Shina Oladiti	Sep 21, 2017 12:47 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Sep 21, 2017 12:42 PM	Contact Info: Michael Hansen, 88418	Add Attachment Public
Brighton Bohnenkamp	Sep 21, 2017 12:42 PM	The vdi in library 203 is missing a power cable	Add Attachment