Service Request Ticket - # 65042

Service Request Information

CONTACT Name Merrill, Leanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2017 01:50 PM
Department Mathematics Phone 89324
Location Email merrill@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161081[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTJWXHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.16 or 11.x (Big Sur) Software MSDesktopEdOffice201*MAC XXXX2016005511; Mathematica Std edition v11 VISA2016006463 (June2017) SR# ;

Wireless NIC DC:A9:04:85:46:23


Bluetooth NIC DC:A9:04:79:3E:54

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Sep 21, 2017 03:45 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Sep 21, 2017 03:45 PM 
User is using USB-C dock system which is required 
NIC card driver. Install driver fix the problem.
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Yumin Chen Sep 21, 2017 02:15 PM 
Task reassigned to Yumin Chen.
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Natalie Plasker Sep 21, 2017 01:50 PM 
telling her it is either not work or it is not
connected.
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