Service Request Ticket

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Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Sep 25, 2017 11:08 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3SZG944	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from XXXX2014004298; UPG with Microsoft Capmus Agreement to Office 2016 for MAC; transferred from 20120660 Adobe Photoshop Extended CS4 Mac from P0074268
	Wireless NIC	E0:AC:CB:6C:ED:B8
	Bluetooth NIC	E0:AC:CB:6C:ED:B9

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 10, 2017 01:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 10, 2017 01:40 PM	Shina delivered and bought back loaner	Add Attachment
Megan Thibeault	Oct 10, 2017 11:27 AM	charger and laptop are in out box	Add Attachment
Megan Thibeault	Oct 10, 2017 11:23 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 10, 2017 11:23 AM	Apple replaced the board logic and cable IPD, left Katherine a VM, Laptop is in out box	Add Attachment
John Rushing	Oct 04, 2017 03:19 PM	I boxed up the laptop and placed in Joanie's office to be shipped.	Add Attachment
Megan Thibeault	Oct 04, 2017 02:15 PM	Both for apple is on Johns desk	Add Attachment
Peter Puettmann	Oct 02, 2017 03:24 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Oct 02, 2017 03:09 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 02, 2017 03:09 PM	Ben- Apple repair# D249655664	Add Attachment
Brighton Bohnenkamp	Oct 02, 2017 02:56 PM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	Oct 02, 2017 02:56 PM	dropped computer off, on Johns desk w/ sticky note. She would like to be updated about the computer through email	Add Attachment
Brighton Bohnenkamp	Oct 02, 2017 02:37 PM	the computer she is getting is W#20091137	Add Attachment
Peter Puettmann	Oct 02, 2017 02:26 PM	Task reassigned to Service Request Desk.	Add Attachment
Peter Puettmann	Oct 02, 2017 02:26 PM	Got loaner, its at SRD charging	Add Attachment
Megan Thibeault	Oct 02, 2017 02:20 PM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Sep 25, 2017 11:42 AM	Left side USB was not working. She is backing up all her files from her desktop and putting them on the network. She will contact us when ready to pickup her laptop. She would like a loaner with Photoshop CS4.	Add Attachment
Megan Thibeault	Sep 25, 2017 11:11 AM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	Sep 25, 2017 11:08 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	Sep 25, 2017 11:08 AM	one of the usb ports on her machine isn't working. If a tech can't make it before 12 I let her know ucs would contact her to reschedule	Add Attachment