Service Request Ticket

Service Request Information

CONTACT	Name	Anonson, Hannah	Date	Sep 25, 2017 01:20 PM
	Department	The Research Institute	Phone	88574
	Location		Email	anonsonh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140494 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MPD337DV30	Location	PDR Pile - Hard Drive Removed
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298,
	Wired NIC	D0:A6:37:E7:A4:84
	Wireless NIC	AC:87:A3:37:10:CA
	Bluetooth NIC	D0:A6:37:E7:A4:85

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 26, 2017 08:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 26, 2017 08:52 AM	Completed. Printers are added, just need to put in the codes.	Add Attachment
Megan Thibeault	Sep 26, 2017 08:01 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Sep 25, 2017 01:20 PM	**This is an email** 20140494 I will be around tomorrow all day. Thank you Hananh On Mon, Sep 25, 2017 at 8:31 AM, UCS ServiceRequest wrote: Hello, We should be able to help you connect to other printers. What is your WOU number of your computer as well as a good tiem for our techs to come assist you. Thank you, Kyle On Mon, Sep 25, 2017 at 8:29 AM, Hannah Anonson wrote: I was hoping to get some help- my computer (MAC) is unable to print to any of my work computers. It was able to print to one printer however, that printer is now broken and will not be replaced. If someone could help me get this resolved I would appreciate it. Thank you and happy Monday, Hannah Anonson	Add Attachment