Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 25, 2017 02:15 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140843 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PW0SCF8J7	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298, Adobe CC*FULLMAC serialized desktop from XXXX2014004265 CHANGED to SHARED DEVICE OCT2019 SR#73795
	Wired NIC	98:5A:EB:D0:28:39
	Wireless NIC	B8:09:8A:D7:FC:79
	Bluetooth NIC	B8:09:8A:D7:FC:7A

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 25, 2017 04:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 25, 2017 04:54 PM	imaged and returned	Add Attachment
Peter Puettmann	Sep 25, 2017 03:38 PM	check out computer and needed to be imaged. imaging now	Add Attachment
Peter Puettmann	Sep 25, 2017 02:16 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Sep 25, 2017 02:15 PM	Contact Info: Morgan Montoya, 503-930-0060	Add Attachment Public
Brighton Bohnenkamp	Sep 25, 2017 02:15 PM	The computer in WUC 122 was working fine then after she shut it down the internet stopped working and it says "no connection to network"	Add Attachment