Service Request Ticket - # 65107

Service Request Information

CONTACT Name Courtney, Arlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2017 10:52 AM
Department Natural Science/ Chemistry Phone 88207
Location Email courtna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160133[Edit Inv] (opens in a new window) Bldg/Room DFSC 214
Service Tag 20DXPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20DXPD2 Location Arlene Courtney, GFA replaces W#20121253

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER from OLD CPU W#20121253-- Techsmith CamtasiaStudio(v8)/SnagIt(v11)WIN bundle VISA2012003498, Adobe Acrobat XI(v11) Pro P0090532, Adobe PhotoshopElem/PremiereElem v11 WIN P0090532, Adobe Photoshop LightRoom v5 P0090604 and Adobe Captivate v7 P0090604, ; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412 and Scapple for Windows v1.0 VISA2014004412

Wired NIC 18:66:DA:1B:CA:CE


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public

Entered by Date Memo
Yumin Chen Oct 12, 2017 02:39 PM
Status changed from (2) Scheduled to (5) Completed
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Yumin Chen Oct 12, 2017 02:38 PM
Delivered, the loaner W20130124 is back to ITC007 
and will be ready to re-imaging after 10/26
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Gino Salazar Oct 12, 2017 12:36 PM
Task reassigned to Yumin Chen.
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Shina Oladiti Oct 11, 2017 01:51 PM
Task reassigned to UCS Tech.
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Shina Oladiti Oct 11, 2017 01:51 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Shina Oladiti Oct 11, 2017 01:50 PM
****This is an email****
Any time after 1 pm on Thursday or between noon
and 3 pm when I have to leave for a meeting would
be fine.

Thanks.
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Shina Oladiti Oct 11, 2017 01:49 PM
Any time after 1 pm on Thursday or between noon
and 3 pm when I have to leave for a meeting would
be fine.

Thanks.
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Shina Oladiti Oct 10, 2017 12:39 PM
Sent email for availability 
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Ranjit Kayastha Oct 10, 2017 11:50 AM
Task reassigned to Adeshina Oladiti.
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Ranjit Kayastha Oct 10, 2017 11:50 AM
Moved to AD-FacStff-Natural Science-Computers
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Ranjit Kayastha Oct 10, 2017 11:44 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Oct 10, 2017 11:44 AM
Done with all the setup!
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Shina Oladiti Oct 09, 2017 04:33 PM
Image completed.
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Shina Oladiti Oct 09, 2017 03:19 PM
***********Additional Software***************
T:\camtasia\Studiov8-Snagitv11BundelWIN

T:\Adobe Acrobat\Acrobat11Pro

T:\Adobe Elements Titles\Elements11Bundle

T:\Adobe Photoshop\PS_Lightroom5WIN-MAC

T:\Adobe Captivate\Captivate_v7

T:\LiteratureandLatte\Scapple(Ed Licenses)\Scapple
for Windows v1_0(ED license)
&
T:\LiteratureandLatte\Scrivener(Ed
Licenses)\Scrivener for Windows v1_8_6(ED license)

Install on editing Room PC DFSC208A W#20121178:
T:\LiteratureandLatte\Scrivener(Ed
Licenses)\Scrivener for Windows v1_8_6(ED license)
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Tricia Flaherty Oct 06, 2017 09:48 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 06, 2017 09:48 AM
install TurningPoint 8 from T:\TurningPoint for Arlene
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Tricia Flaherty Sep 28, 2017 02:38 PM
replace computer(W#20121253) that crashed with 
cpuW#20160133[Edit Inv] and monitor W#20160160[Edit Inv] 
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Tricia Flaherty Sep 28, 2017 02:37 PM
She wants the Standard PC desktop replacement so a lot 
of software to transfer but she has a loaner currently so 
we don't have to hurry to get in place  I will be putting the 
new PC and GFA setup form on counter in ITC008 this 
afternoon 
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Tricia Flaherty Sep 28, 2017 10:29 AM
email with options sent 9-28-2017 10#0am
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Tricia Flaherty Sep 28, 2017 10:20 AM
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Sep 28, 2017 10:20 AM
has loaner, and I am emailing her GFA repalcement options
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Erika Enriquez Sep 26, 2017 05:04 PM
Task reassigned to UCS Tech.
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Erika Enriquez Sep 26, 2017 05:04 PM
I have installed adobe acrobate 
pro,captivate,turning point, Techsmith 
CamtasiaStudio(v8)/SnagIt(v11. Need to install 
the rest
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Erika Enriquez Sep 26, 2017 03:13 PM
Have to test hard drive
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Erika Enriquez Sep 26, 2017 03:12 PM
Scratch last memo, wrong memo for ticket
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Erika Enriquez Sep 26, 2017 03:11 PM
Have to reimage the entire lab.
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Shina Oladiti Sep 26, 2017 02:17 PM
Task reassigned to Erika Enriquez.
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Gino Salazar Sep 26, 2017 11:15 AM
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Sep 26, 2017 10:52 AM
After power outage computer crashed. Has tried
restarting computer with no luck. Screen shows no
hard drive detected. Please make it a high priority
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