Service Request Ticket

Service Request Information

CONTACT	Name	Kunda, Sue	Date	Sep 26, 2017 11:45 AM
	Department	Library & Media Services	Phone	88893
	Location		Email	kundas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141166 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from Old computer W#20101467 SR59584 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015 UPDATED SEPT2017 to Adobe CC** Full Suite(serialized desktop) order9771;
	Wired NIC	98:90:96:D5:7E:87

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Sep 27, 2017 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Sep 27, 2017 02:29 PM	Double checked on it today and everything is good	Add Attachment
Gino Salazar	Sep 26, 2017 01:44 PM	AdobeCC has been downloaded to the desktop, it was left installing and I locked the computer. They said they will not use the computer today. Everything should be good to go once install is finished.	Add Attachment
Gino Salazar	Sep 26, 2017 12:59 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Tricia Flaherty	Sep 26, 2017 11:49 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Sep 26, 2017 11:48 AM	This will get installed like a lab station so that it is serialized for use by any user who logs into the computer: Installer for Windows is a serialized package but Acrobat DC will be need to be run as a separate package. both can be found here: T:\Adobe CCE\CCEPackages\CC2017\AdobeCC2017_FULL_WIN	Add Attachment