her underlines were disappearing. taught her to
use Underline and tab rather than underscore. Also
explained saving a doc as .docx not 97-2003 word
document 

Task reassigned to Giovanni Salazar.

Status changed from (5) Completed to (1) Pending

troubles with word still continuing. Asked for WOU
number and availability  

****This is an outgoing email****
Hi Amy,

We were just following up with you regarding a 
service request that we have for you.  (#65120)

Description: *9/26 available 2-3* troubles with 
speaker and word

We were wondering if this has been resolved for you 
or if we can still be of assistance with this.  If 
so, just let us know, we'll be happy to help.

Thanks,
Yumin Chen

****This is an email****
Hello,

My computer just had an overhaul and since then 
I have had a couple of issues.

1. The speakers (on monitor) seems to work upon 
booting the machine, but stops working over 
time.

2. Files made on Microsoft Word at home or on 
other PCs on campus do not work on this 
installation of Word.

Would it be possible for someone to come over 
and reinstall Microsoft Office and check the 
speaker issue? I am in my office today from 2-
3pm, tomorrow from 12-1pm, and Thursday 12-3pm. 
Would any of those times work? I do not need to 
be here when you work on it unless you need me 
to be here. I am on campus more times than 
listed above but teaching. If you wanted to 
come when I am teaching, I could leave my 
office door unlocked.

Thanks!

Amy

~~~~~~~~~~
Amy Harwell, PhD
NTT Assistant Professor of Biology
Western Oregon University
Monmouth, OR 97361

Office: DFSC 118
Phone: 503-838-8891
Email:harwella@wou.edu