Service Request Ticket - # 65132

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2017 08:27 AM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110730[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. H759PS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0085164 installed as Office 2007

Wired NIC 18:03:73:18:6A:2B

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 28, 2017 09:56 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Sep 28, 2017 09:56 AM 
Task completed.
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Shina Oladiti Sep 28, 2017 09:56 AM 
Task reassigned to Adeshina Oladiti.
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Gino Salazar Sep 28, 2017 09:27 AM 
Task reassigned to UCS Tech.
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Gino Salazar Sep 28, 2017 09:26 AM 
First email: 8:04AM
Giovanni,
There is a lab in 123 from 8-10am today but I could meet you 
at 10am in 123.
Will this work for you?
JG
************
Second email: 9:19AM
Giovanni,
Additional info:
The computer will not log on with the general login information.
In NS123 all the student computers have a general login so I 
can use one username and password to get them all running 
at the same time.
NS 123 username:  .\biostudenta  password: Bi0studenta
This is working on all the computers except the one I called in 
to UCS.
Hope this helps if I do not see you at 10am today. 
I'll be back in the NS building at noon today.
Thank You,
Julie
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Gino Salazar Sep 27, 2017 01:30 PM 
****This is an outgoing email****
Hi Julie,

I need some additional information regarding service request #65132

Description: Can not log into local account

When will you be available for me to look at the computer while 
having you there with me?

All the best,
- Giovanni Salazar
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Public
Gino Salazar Sep 27, 2017 01:29 PM 
Task reassigned to Giovanni Salazar.
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Shandelle Plasker Sep 27, 2017 08:27 AM 
Only on one of the machines in this room will not 
allow her to log in with her local account.

All other machines allow her to log in.
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