Service Request Ticket - # 65138

Service Request Information

CONTACT Name Braa, Dean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2017 09:35 AM
Department Social Science/ Sociology Phone 88270
Location Email braad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121268[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18JQHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:4A:26

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 27, 2017 01:22 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 27, 2017 01:22 PM 
His h:/ was not mapping. I had him logout and back 
in and it mapped the drive.
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Megan Thibeault Sep 27, 2017 12:53 PM 
Task reassigned to John Rushing.
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Megan Thibeault Sep 27, 2017 12:53 PM 
Priority changed from (3) Priority to (2) High Priority.
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Brighton Bohnenkamp Sep 27, 2017 09:35 AM 
Dean can't get into his documents folder, when he 
clicks on it it takes him to downloads. He needs 
files that were in his documents for classes.
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