Service Request Ticket - # 65150

Service Request Information

CONTACT Name Morgan, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2017 02:09 PM
Department The Research Institute Phone 88754
Location Email morgans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 8L9MYRI Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MSOffice2010ProPlus P0083486 installedOffice2007,AcrobatPro10 WIN P0083486, TRANSFERREDfrom W#20060427- FilemakerPRoAdv10 w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv April2012(P0082690renewal), CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upgradelicense formerly Sarah Beaird transferred to Robbin Bull)UPGRADE AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, CorelDRAW GraphicSuiteX6 VISA2012003433, UPGRADE CamtasiaStudio v8 VISA2012003479 JUN2013

Wired NIC D4:BE:D9:8B:63:9D

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Oct 04, 2017 02:40 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Oct 04, 2017 02:40 PM 
To Robben.
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Shina Oladiti Oct 04, 2017 02:40 PM 
PC delivered.
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Shina Oladiti Oct 02, 2017 01:59 PM 
****This is an outgoing email****
Hi Shelby,

We were just following up with you regarding a
service request that we have for you.  (#65150)

Description: *asap* computer help

We are checking on when to come in for the
delivery of the PC. It is working perfectly now.

Thanks,
Adeshina Oladiti
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Public
Shina Oladiti Oct 02, 2017 01:58 PM 
Left VM.
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Shina Oladiti Sep 29, 2017 04:26 PM 
Prepped and ready for delivery.
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Shina Oladiti Sep 28, 2017 09:31 AM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Sep 28, 2017 09:31 AM 
The processor fan is bad, we have to switch the
motherboard from one of our parts PC.
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Erika Enriquez Sep 27, 2017 02:22 PM 
Task reassigned to Erika Enriquez.
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Kyle Arthenayake Sep 27, 2017 02:09 PM 
Needs admin rights as well as connecting the
computer to printers. A thing to note and look at
is that the fan is making a big noise.
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