Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Sep 27, 2017 03:31 PM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	C1WP662	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715
	Wired NIC	F8:CA:B8:12:39:55
	Wireless NIC	80:00:0B:D0:78:75
	Bluetooth NIC	80:00:0B:D0:78:79

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 06, 2017 12:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 06, 2017 12:20 PM	User has the laptop now and its all good.	Add Attachment
Gino Salazar	Oct 06, 2017 12:06 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Ranjit Kayastha	Oct 06, 2017 11:52 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Oct 04, 2017 03:06 PM	Task reassigned to Erika Enriquez.	Add Attachment
Bradley Karkanen	Oct 02, 2017 11:31 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Sep 29, 2017 02:59 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Sep 29, 2017 10:12 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Sep 28, 2017 08:21 AM	Running windows updates.	Add Attachment
Bradley Karkanen	Sep 27, 2017 04:35 PM	On standup desk	Add Attachment
Bradley Karkanen	Sep 27, 2017 03:52 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Sep 27, 2017 03:36 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Sep 27, 2017 03:31 PM	The laptop is always updating whenever it is turned off. Looking to see if it is up to date, clean up the junk	Add Attachment