Service Request Ticket - # 65159

Service Request Information

CONTACT Name Viegas, Joel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2017 11:02 AM
Department Campus Dining Phone
Location Email viegasj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170244[Edit Inv] (opens in a new window) Bldg/Room VAL 122
Service Tag Description Xerox Phaser 3260/DNI Monochrome Laser Printer
Serial No. K8A247963 Location Benjamin Lipp, NEW HIRE Dining South Sister Annex

Model 3260/DNI Hostname
Notes up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; SETUP as USB Local Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wired NIC 9C:93:4E:3B:7B:32

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 18, 2017 10:40 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 18, 2017 10:40 AM 
This has been delivered and setup.
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Megan Thibeault Oct 13, 2017 03:20 PM 
This is the machine that we can't get a mac address for wifi, 
it says the same mac for ethernet and wifi
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Megan Thibeault Oct 13, 2017 03:19 PM 
Task reassigned to Shandelle Pepper.
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Emily Griner Sep 28, 2017 11:06 AM 
During setup please record wireless MAC address.
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Emily Griner Sep 28, 2017 11:02 AM 
NEW EQUIP SETUP: Setup Xerox Phaser Laser Printer W#20170244[Edit Inv] to 
Valsetz 122 South Sister Annex for Joel Viegas. Also APC Back-UPS with back 
up battery W#20170251[Edit Inv]. Printer is for local US hookup on laptop 
W#20170234[Edit Inv]. Placed on inventory counter. Back up contact is Ryan Jennings 
in Residential Computing.
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