Service Request Ticket - # 65173

Service Request Ticket - # 65173

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Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Sep 28, 2017 04:02 PM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110505 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Air 11 inch, 128GB Flash Hard Drive
	Serial No.	C02GV262DJYD	Location	Going to PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office 2011 for MAC std from P0083201, Camtasia for MAC v2.6 from VISA2013003817
	Wireless NIC	68:A8:6D:06:D5:7C
	Bluetooth NIC	68:A8:6D:06:D5:7D

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Oct 09, 2017 10:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Oct 04, 2017 10:31 AM	I've been emailing her back and forth she is okay with use PDRing the machine. She wants a copy of her profile backup	Add Attachment
Bradley Karkanen	Oct 02, 2017 08:33 AM	**This is an outgoing email** Hi Maria, I need some additional information regarding service request #65173 Description: computer problems I have been running hardware tests on your laptop. We have been unable to get it to boot. The tests show that the SSD is dead. The machine is out of warranty.	Add Attachment Public
Bradley Karkanen	Oct 02, 2017 08:31 AM	SSD is dead	Add Attachment
Bradley Karkanen	Oct 02, 2017 08:15 AM	I reimaged the machine it won't boot. Runs from flash drive fine	Add Attachment
Shina Oladiti	Sep 29, 2017 09:11 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Sep 29, 2017 09:11 AM	Bradley is working on it.	Add Attachment
Megan Thibeault	Sep 29, 2017 09:09 AM	update?!	Add Attachment
Erika Enriquez	Sep 28, 2017 04:59 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Sep 28, 2017 04:42 PM	Task reassigned to Erika Enriquez.	Add Attachment
Kyle Arthenayake	Sep 28, 2017 04:02 PM	call when fixed	Add Attachment
Kyle Arthenayake	Sep 28, 2017 04:02 PM	In the IN BOX	Add Attachment
Kyle Arthenayake	Sep 28, 2017 04:02 PM	Computer has trouble starting, not connecting to internet at all. Tried restarting computer in different ways. Holds a charge.	Add Attachment