Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Cheryl	Date	Oct 02, 2017 08:39 AM
	Department	Natural Science Division	Phone	88404
	Location		Email	beaverc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141083 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	100PV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	100PV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:55:E8

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 04, 2017 03:54 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Oct 04, 2017 03:53 PM	DONE!!	Add Attachment
Erika Enriquez	Oct 04, 2017 02:56 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Oct 03, 2017 08:25 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Oct 03, 2017 08:25 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Oct 03, 2017 08:01 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 03, 2017 08:00 AM	Ryp works tomorrow so tomorrow at 3-4 we will try to get this fixed.	Add Attachment
Megan Thibeault	Oct 03, 2017 07:48 AM	Looks like there is no power to the cd player.	Add Attachment
Megan Thibeault	Oct 02, 2017 08:41 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Oct 02, 2017 08:41 AM	Open tomorrow at 4pm. I'll try tomorrow morning	Add Attachment