Service Request Ticket

Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Oct 02, 2017 08:58 AM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160237 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	3Q6PLC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	3Q6PLC2	Location	PDR pile - drive out
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	28:F1:0E:28:54:F2
	Wireless NIC	40:49:0F:8A:AA:23

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 02, 2017 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 02, 2017 03:18 PM	Completed, solved trust relationship issue.	Add Attachment
Megan Thibeault	Oct 02, 2017 01:35 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Bradley Karkanen	Oct 02, 2017 11:50 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Oct 02, 2017 11:30 AM	Sophos came up clean. Malwarebytes found 5 potentially unwanted changes, I had it fix them. Windows doesn't say anything about not being activated.	Add Attachment
Bradley Karkanen	Oct 02, 2017 10:03 AM	Her laptop is is sitting on the standup desk running Sophos. I fixed her Firefox issue on her desktop.	Add Attachment
Kyle Arthenayake	Oct 02, 2017 09:41 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Kyle Arthenayake	Oct 02, 2017 08:58 AM	When using it over the weekend, opening banner and this pop up came up saying windows expired or possible virus. Then backdrop is now black. Shut it off the whole weekend and opened it this morning and it says windows has expired and had to renew it.	Add Attachment