Service Request Ticket

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Service Request Information

CONTACT	Name	Bergeron, Thomas	Date	Oct 02, 2017 11:38 AM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	berge@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130556 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334LDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993, Apple LOGIC PRO X from MUSIC Dept(25user)License from renewal P0095256, Finale 2014c from Music Site license from P0095335
	Wired NIC	68:5B:35:B2:85:0D
	Wireless NIC	60:03:08:EB:AA:EA
	Bluetooth NIC	60:03:08:EB:AA:EB

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Oct 16, 2017 11:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Oct 16, 2017 11:03 AM	Copier is working now. Using PCL driver.	Add Attachment
Yumin Chen	Oct 13, 2017 11:15 AM	**This is an outgoing email** Hi Thomas, We were just following up with you regarding a service request that we have for you. (#65208) Description: 10/2 3-5 add printer to laptop We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Yumin Chen	Add Attachment Public
Yumin Chen	Oct 13, 2017 11:15 AM	Task reassigned to Yumin Chen.	Add Attachment
Yumin Chen	Oct 10, 2017 01:30 PM	Ricoh only provided PostScript driver for MacOS user.	Add Attachment
Shina Oladiti	Oct 06, 2017 08:22 AM	You can download the driver using the link below.	Add Attachment
Shina Oladiti	Oct 06, 2017 08:21 AM	http://support.ricoh.com/bb/html/dr_ut_e/re1/model/mp2554/mp2554.htm?lang=nl	Add Attachment
Yumin Chen	Oct 05, 2017 12:49 PM	That Ricoh 6054 don't have PostScript Card install, that's why its not printing. Try using PCL General driver.	Add Attachment
Shina Oladiti	Oct 05, 2017 08:12 AM	Checked with him but can't print the printer, When ever i try to print, it comes up with error message Error 91. Another faculties in the same building said he could not print to the copier either.	Add Attachment
Yumin Chen	Oct 04, 2017 03:32 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Yumin Chen	Oct 03, 2017 03:23 PM	Task reassigned to Yumin Chen.	Add Attachment
Yumin Chen	Oct 03, 2017 02:32 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Oct 03, 2017 02:32 PM	Emailed for availability.	Add Attachment
Megan Thibeault	Oct 03, 2017 02:28 PM	Task reassigned to Erika Enriquez.	Add Attachment
Yumin Chen	Oct 03, 2017 12:24 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Oct 02, 2017 04:42 PM	Printer receiving “Print data error”, try different driver but no luck	Add Attachment
Yumin Chen	Oct 02, 2017 11:48 AM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Oct 02, 2017 11:38 AM	**This is an email** Hi, can somebody please set my laptop up so that I can print to the copier in Smith Hall? Printing then copying b/b on the copier is wasteful of time and paper! Thanks, Tom	Add Attachment