Service Request Ticket

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Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Oct 03, 2017 09:14 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130558 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334EDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:89:2A
	Wireless NIC	60:03:08:EB:AE:92
	Bluetooth NIC	60:03:08:EB:AE:93

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 06, 2017 02:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 06, 2017 02:33 PM	Kimber already has the laptop and its good.	Add Attachment
Bradley Karkanen	Oct 04, 2017 05:03 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Bradley Karkanen	Oct 04, 2017 11:15 AM	Laptop is on the standup desk being reimaged.	Add Attachment
Bradley Karkanen	Oct 04, 2017 10:32 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Erika Enriquez	Oct 03, 2017 05:05 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 03, 2017 05:05 PM	on shelf with note	Add Attachment
Erika Enriquez	Oct 03, 2017 05:05 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Erika Enriquez	Oct 03, 2017 03:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Oct 03, 2017 02:26 PM	Task reassigned to Erika Enriquez.	Add Attachment
Brighton Bohnenkamp	Oct 03, 2017 12:53 PM	Laptop is at her desk ready for pick up	Add Attachment
Ranjit Kayastha	Oct 03, 2017 11:51 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Oct 03, 2017 11:51 AM	went there kimber only gave me a broken charger which is in the trash as it is broken . she said she will call us when she gets the laptop by the user.	Add Attachment
Ranjit Kayastha	Oct 03, 2017 10:19 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kyle Arthenayake	Oct 03, 2017 09:58 AM	She's moving everything from her desktop to her H Drive now, so in about 30 minutes? I'll have it at my desk in 220.	Add Attachment
Kyle Arthenayake	Oct 03, 2017 09:14 AM	Hello! I have a faculty laptop that needs some love. The cord has become frayed enough that I am advising her not to use it anymore. It is also getting hot whenever she tried to play a disk in it - so the fan should probably be checked, too. It's WOU #20130558 (Cindy Ryan) Give me a head's up when you can send someone over, and I'll grab it from her and let her have one of our loaners.	Add Attachment