Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 03, 2017 02:38 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20140399 (opens in a new window)	Bldg/Room	HL 106
	Service Tag		Description	Dell Wyse P25 Zero Client with 32MB Flash
	Serial No.	9N10NB32840	Location	24 Hour lounge/LAB Station#04
	CPU	Teradici TERA2321 PCoIP
	OS	Windows 7 Pro, 64 bit	Software	NO OFFICE FOR KIOSK station, Microsoft VDA subscription from P0096341, VMWare View Premier with Maint from P0091580/stock
	Wired NIC	00:80:64:D3:D6:DE

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 16, 2017 09:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 16, 2017 09:14 AM	I found the sleep setting in the GPO and removed it. It is now configured to use the No Screen Lock GPO for the screen saver. This should be the same behavior as the Library Kiosk stations.	Add Attachment
John Rushing	Oct 06, 2017 04:30 PM	Setup test VDI and am not seeing the issue. I called the user but they were not in until Monday.	Add Attachment
Brighton Bohnenkamp	Oct 03, 2017 04:25 PM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	Oct 03, 2017 04:25 PM	manually reset and fixed but they need help setting it to not go to sleep. Once it goes to sleep they start having issues	Add Attachment
Megan Thibeault	Oct 03, 2017 04:23 PM	Task reassigned to Service Request Desk.	Add Attachment
Brighton Bohnenkamp	Oct 03, 2017 03:00 PM	20140399	Add Attachment
Brighton Bohnenkamp	Oct 03, 2017 02:38 PM	Kiosk in WUC 119 is frozen on a webpage and they can't get it to exit out	Add Attachment