Service Request Ticket - # 65256

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2017 11:43 AM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160140[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20DTPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20DTPD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:77:FA

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Oct 05, 2017 09:49 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Oct 05, 2017 09:49 AM 
Keyboard was working when i got there. So i
checked the back of the tower to make sure it is
not disconnected or restrained.
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Shina Oladiti Oct 04, 2017 01:41 PM 
Task reassigned to Adeshina Oladiti.
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Erika Enriquez Oct 04, 2017 11:43 AM 
****This is an email****
Hello,




The keyboard in our GA office, RWEC 163, is not 
working. The mouse is working fine. 




We tried trouble shooting by shutting the 
computer off and re-booting. Plus we tried 
switching ports and the keyboard will still not 
work.  If someone could please fix this situation 
that would be great.




computer tower number = 20160140[Edit Inv] (no WOU tag on 
keyboard)




Thank you

Jenn
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