Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Oct 04, 2017 02:18 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101096 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B98P1Q1	Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	B98P1Q1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0080246
	Wired NIC	18:3D:A2:51:4C:34

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Oct 10, 2017 08:14 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Yumin Chen	Oct 09, 2017 12:32 PM	Delivered	Add Attachment
Ranjit Kayastha	Oct 09, 2017 11:43 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Oct 09, 2017 11:43 AM	Ready to be Delivered!!	Add Attachment
Ranjit Kayastha	Oct 09, 2017 10:15 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Oct 09, 2017 09:13 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Oct 06, 2017 11:52 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 04, 2017 02:21 PM	Task reassigned to Erika Enriquez.	Add Attachment
Kyle Arthenayake	Oct 04, 2017 02:18 PM	in the in box	Add Attachment
Kyle Arthenayake	Oct 04, 2017 02:18 PM	laptop will not connect to server and there is a security here, please re image as well	Add Attachment