Service Request Ticket - # 65280

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2017 03:27 PM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100597[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB895346E Location PDR

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, requested to be not networked by Kayla F 5-22-2012 Ink/Toner Refill

Wired NIC 00:00:AA:BE:65:C9

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 06, 2017 01:47 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 06, 2017 01:47 PM 
This printer is corrupted. Has a bunch of 
encrypted jibberish showing on the screen.

She wants to replace it.
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Kyle Arthenayake Oct 05, 2017 03:27 PM 
Printer is throwing fits. It will print fine off
and on. At times it says it is printing and in the
que it says printing and that appears for hours.
The printer will also say tray 1 is empty when
there is paper already in it.
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