Service Request Ticket - # 65288

Service Request Information

CONTACT Name Rangel, Horalia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2017 11:44 AM
Department Admissions Office Phone
Location Email rangelh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120398[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C2VJ7126DTY3 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0087153, EndNote X6 for MAC from P0089142, TRANSFERRED to MACBOOK AIr W#20120903 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385

Wired NIC A8:20:66:0E:68:70


Wireless NIC 20:C9:D0:BC:56:F9


Bluetooth NIC 20:C9:D0:BC:56:FA

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 07, 2017 08:39 AM 
Status changed from (4) On Hold to (5) Completed
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Megan Thibeault Nov 07, 2017 08:39 AM 
this task is now done. Emails have gone out about
the situation.
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Megan Thibeault Oct 25, 2017 03:34 PM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Oct 25, 2017 11:41 AM 
Emailed Carmen and Horalia
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Megan Thibeault Oct 25, 2017 10:37 AM 
it would be filemaker
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Megan Thibeault Oct 25, 2017 10:25 AM 
So Horalia is Carmen's GA.
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Megan Thibeault Oct 25, 2017 10:07 AM 
Task reassigned to Megan Eichler.
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Bradley Karkanen Oct 23, 2017 11:15 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Oct 23, 2017 11:15 AM 
Tricia is looking into it
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Megan Thibeault Oct 23, 2017 10:44 AM 
Bradley has laptop
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Erika Enriquez Oct 13, 2017 11:27 AM 
Needs filmmaker pro added. She will be dropping it 
off.
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Bradley Karkanen Oct 13, 2017 08:25 AM 
****This is an outgoing email****
Hi Horalia,

I need some additional information regarding service request 
#65288

Description: reimage computer

Sorry we didn't return your laptop. Are you available today?
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Public
Bradley Karkanen Oct 11, 2017 09:58 AM 
***This is an email***
Any time today would be great, my office is located in RWEC 
258, I am here from now until 4pm today.
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Bradley Karkanen Oct 11, 2017 09:57 AM 
In OUT Box
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Bradley Karkanen Oct 11, 2017 09:35 AM 
****This is an outgoing email****
Hi Horalia,

I need some additional information regarding service request 
#65288

Description: reimage computer

Your computer is ready. When would you like us to drop it 
off?
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Public
Bradley Karkanen Oct 09, 2017 11:30 AM 
Me and John will test the old machine and see if we can get 
it working. If so it will become a loaner.
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Bradley Karkanen Oct 09, 2017 11:29 AM 
20120659[Edit Inv] is now ready.
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Bradley Karkanen Oct 09, 2017 10:23 AM 
New machine is imaging on my desk
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Bradley Karkanen Oct 09, 2017 10:01 AM 
Laptop is dead. John said to swap it with Loaner 20120659[Edit Inv].
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Gino Salazar Oct 06, 2017 02:29 PM 
Task reassigned to Bradley Karkanen.
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Gino Salazar Oct 06, 2017 11:45 AM 
Task reassigned to Giovanni Salazar.
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Kyle Arthenayake Oct 06, 2017 11:44 AM 
Computer needs re-imaging. Take time.  Email
rangelh@wou.edu when done....In the In BOX
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