Service Request Ticket - # 65290

Service Request Information

CONTACT Name Ellis, Anita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2017 12:36 PM
Department Human Resources Phone 88490
Location Email ellisa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100048[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6510, i7-720QM (1.60GHz, 6M cache)
Serial No. 958QQM1 Location PDR

CPU Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)


OS Unknown Software MS WIN 7 Pro installed as WIN XP Pro, bundled with Roxio Creator DE and CyberLink Power DVD 8.3, Office Pro Plus 2010 from P0076388 installed as Office Pro Plus 2007, Adobe Design Premium CS5 WIN from P0076386 installed as CS4 Design Premium

Wired NIC 00:26:B9:F1:33:E6


Wireless NIC 00:23:14:DA:18:64


Bluetooth NIC 70:F1:A1:9B:AB:A3

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 06, 2017 01:45 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 06, 2017 01:45 PM 
The machine is seeing the printer its the software 
that they use to print the tickets. They need to 
call the company to solve this issue.
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Gino Salazar Oct 06, 2017 01:30 PM 
Task reassigned to Shandelle Pepper.
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Gino Salazar Oct 06, 2017 01:29 PM 
Called about it, printer W# is 20120220[Edit Inv]. It's a
ticket printer.
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Kyle Arthenayake Oct 06, 2017 12:36 PM 
computer is not connecting to printer, has to log
in and log out to reconnect
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