Service Request Ticket - # 65292

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2017 12:50 PM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130787[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude 3340, 1.60GHz, 3M cache
Serial No. 91WZ312 Location PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS Windows 7 Pro, 64 bit Software

Wired NIC B8:2A:72:A1:9B:D0


Wireless NIC E8:2A:EA:33:30:9C


Bluetooth NIC E8:2A:EA:33:30:A0

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Oct 10, 2017 11:24 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Oct 10, 2017 11:24 AM 
Delivered the laptops and its all good to go
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Gino Salazar Oct 10, 2017 11:24 AM 
Task reassigned to Giovanni Salazar.
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Bradley Karkanen Oct 09, 2017 11:47 AM 
I made Louann an admin on both Machines
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Bradley Karkanen Oct 09, 2017 11:39 AM 
20130787[Edit Inv] is still on the stand up desk running updates.
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Bradley Karkanen Oct 09, 2017 11:38 AM 
20130788[Edit Inv] is finished and in the outbox.
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Bradley Karkanen Oct 09, 2017 10:23 AM 
Almost done with 20130788[Edit Inv]
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Bradley Karkanen Oct 06, 2017 04:59 PM 
One just needs updates and Sophos 20130788[Edit Inv].
Other needs more
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Bradley Karkanen Oct 06, 2017 04:02 PM 
Had to replace the hard drive in 20130787[Edit Inv]
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Gino Salazar Oct 06, 2017 02:39 PM 
Task reassigned to Bradley Karkanen.
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Shina Oladiti Oct 06, 2017 02:16 PM 
Task reassigned to Giovanni Salazar.
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Natalie Plasker Oct 06, 2017 02:15 PM 
Needs one of these Laptops done Monday morning!
*10/9 @ 9:30*
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Gino Salazar Oct 06, 2017 01:49 PM 
Task reassigned to UCS Tech.
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Gino Salazar Oct 06, 2017 01:49 PM 
Laptops 20130788[Edit Inv] and 20130787[Edit Inv] are on the stand up
desk being reimaged.
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Bradley Karkanen Oct 06, 2017 01:41 PM 
Task reassigned to Giovanni Salazar.
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Kyle Arthenayake Oct 06, 2017 12:51 PM 
Status changed from (5) Completed to (1) Pending
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Kyle Arthenayake Oct 06, 2017 12:50 PM 
20130787- Laptop will work this morning but when
opened up in the afternoon today a media test
failure error popped up.

20130777[Edit Inv]? (wou number not sure being used at the
moment) Laptop will shutdown miduse and restarts.
Happens often
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