Service Request Ticket - # 65324

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2017 09:11 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150605[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5SSZFC2 Description Dell Latitude 14, E7470 (i7 dual core 2.6GHz)touch
Serial No. 5SSZFC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft DesktopEd licenseOFFICE 201*PROPLUS XXXX2015004715;AdobeCC2015* subscription(Named user)9205 JUNE2016; AdobeCaptivate v9 P0102359 OCT2016; ChemOffice Pro WIN v15 w/1yr ElementsBasic VISA2016005772; SmartDraw2016STD Ed.WIN desktop VISA2016005771; Camtasia Ed.WIN9/MAC3 VISA2016006271(9773)SR63312; ChemDoodle WINv8.1 VISA2016006448; CorelDRAWGS2017 VISA2016006464; CorelPainter2017 VISA2016006449; iSpring Quizmaker8.7 VISA2016006457; Cinema4D StudioR18 & MAGIX AcadSuiteProX(inc: VideoProX-SamplitudeMusicStudio2016-XaraDesignerProX12 P0104474; GeneiousR10 VISA2016006459; EndNote X9 MAC/WIN license VISA2018009030;

Wired NIC 28:F1:0E:03:93:A6


Wireless NIC E4:B3:18:63:11:EF


Wireless NIC E6:B3:18:63:11:F0


Wireless NIC E6:B3:18:63:11:EF


Bluetooth NIC E4:B3:18:63:11:F3

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Oct 11, 2017 12:07 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Yumin Chen Oct 11, 2017 12:07 PM 
Somehow the drives show .
 Add Attachment
Yumin Chen Oct 11, 2017 10:23 AM 
Task reassigned to Yumin Chen.
 Add Attachment
Megan Thibeault Oct 11, 2017 09:33 AM 
Moved laptop in AD
 Add Attachment
Brighton Bohnenkamp Oct 11, 2017 09:11 AM 
****This is an email****
Hi There!

I have a laptop computer that I bring back and 
forth to work and home...and for some reason, I 
cannot see my H-drive and P-drive anymore when 
I log in at WOU.  Usually, they just show up 
when I'm on campus and I can use them.  I 
really need to be able to access my files for 
class!  Can you help?

My computer is 20150605[Edit Inv]

Thank you!
Patty
 Add Attachment