Service Request Ticket - # 65325

Service Request Information

CONTACT Name Derochowski, Zigmond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2017 09:27 AM
Department Clinical Practice and Licensure Phone 89269
Location Email derochowskiz@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150784[Edit Inv] (opens in a new window) Bldg/Room WEL 104
Service Tag 6YDXGC2 Description Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
Serial No. 6YDXGC2 Location FINAID back room area

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:0E:3C:DD


Wireless NIC B8:08:CF:35:01:84


Bluetooth NIC B8:08:CF:35:01:88

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 11, 2017 04:33 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Oct 11, 2017 04:33 PM 
Removed from and added back to Domain.

Removed Viruses.

WIFI was working so installed drivers and the
other missing drivers.

Did updates
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Ranjit Kayastha Oct 11, 2017 10:34 AM 
Task reassigned to Ranjit Kayastha.
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Brighton Bohnenkamp Oct 11, 2017 09:27 AM 
****This is an email****
Thank you. The WOU ID is 20150784[Edit Inv]. I'm in room 115 
in the RWEC and I'll be in my office until 4. 
Anytime before 2 would be great.
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Brighton Bohnenkamp Oct 11, 2017 09:27 AM 
****This is an email****
Good morning,

Last week I was at a Grad Expo at Linfield and 
signed onto their guest network. After a bit I 
noticed my main page said this isn't a genuine 
Window version. I hoped when I got home and 
started it back up that it would reset and I'd 
be okay. I tried last night and the problem 
persists. This morning I tried to log on and I 
can't. I get a username or password is 
incorrect. When I try again I get a message 
that says the security database on the server 
does not have a computer account for this 
workstation trust relationship. Please help :)

Thanks!
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