Service Request Ticket - # 65336

Service Request Information

CONTACT Name Morelli, Jacqueline   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2017 12:36 PM
Department Creative Arts/Music Phone 88276
Location Email morellj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141288[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0PVF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298

Wired NIC 98:5A:EB:D2:5E:49


Wireless NIC B8:09:8A:DA:5C:9F


Bluetooth NIC B8:09:8A:DA:5C:A0

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 16, 2017 08:42 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Nov 16, 2017 08:42 AM 
I stopped by her office to confirm the status of
her computer with printing issues. She confirmed
that its working great.
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Shina Oladiti Nov 08, 2017 03:40 PM 
****This is an outgoing email****
Hi Jacqueline,

I need some additional information regarding
service request #65336

Description: **11/7 8:30am** Needs printer added

I am checking to follow up on the printer i added
to your PC. We would like to know if this issue
has been fully resolved.

Thanks :)

Regards,

Adeshina
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Public
Shina Oladiti Nov 07, 2017 09:30 AM 
Added printer on her iMac, did a test print. Also,
checked the computer because she complained that
it is slow.
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Megan Thibeault Nov 07, 2017 07:32 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Nov 06, 2017 09:10 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Nov 06, 2017 09:10 AM 
11/7/17 @ 8:30am
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Megan Thibeault Nov 06, 2017 09:09 AM 
****This is an email****
Tuesday, Wednesday, Thursday morning..8:30
Would any of those times work?
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Megan Thibeault Nov 06, 2017 08:58 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Megan Thibeault Nov 06, 2017 08:58 AM 
waiting for available
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Megan Thibeault Nov 06, 2017 08:57 AM 
****This is an email****
Hello
Yes...thank you..the computer was added to domain.

I am now needing help with getting connected to a
printer. I was connected to Ellington on the old
computer. Julia said I need someone to come
connect it that has access to a password. Do I
need to set up an appointment for that?

Thank you for your help.
Jackie Morelli APS 231
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Megan Thibeault Nov 06, 2017 08:35 AM 
****This is an outgoing email****
Hi Jacqueline,

We were just following up with you regarding a
service request that we have for you.  (#65336)

Description: **10/12**8am or 10-11am*** Moved
rooms needs computer added to domain

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
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Public
Ranjit Kayastha Oct 25, 2017 03:49 PM 
Left VM
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Erika Enriquez Oct 11, 2017 01:32 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Erika Enriquez Oct 11, 2017 01:31 PM 
emailed her, and let her know she needs the ports 
activated before we can go over there. Waiting 
for a response.
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Erika Enriquez Oct 11, 2017 12:36 PM 
Computer has no internet access and it sounds 
like the ports are not activated. She will need 
to be added to the domain.
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