Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Oct 11, 2017 01:24 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131102 (opens in a new window)	Bldg/Room	RWEC 210
	Service Tag		Description	Apple MacBook Air 13.3-inch #Z0P0
	Serial No.	C02MV4A6F6T6	Location	TED/Video Productions contact Kimber Townsend
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0094370, Screenflow v4.5 acad. from VISA2013004062; CANCELED MAY2020 REMOVE ---- Adobe CC** Full Suite(serialized desktop) order9912 OCT2017 -----
	Wireless NIC	48:D7:05:C0:13:77
	Bluetooth NIC	48:D7:05:C0:13:78

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 17, 2017 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 17, 2017 01:39 PM	It's installed and been delivered!	Add Attachment
Gino Salazar	Oct 17, 2017 11:14 AM	In Bradley's stack of Macs getting adobe done on it	Add Attachment
Gino Salazar	Oct 17, 2017 11:01 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Kyle Arthenayake	Oct 17, 2017 10:49 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Kyle Arthenayake	Oct 17, 2017 10:49 AM	pick up from Kimber at her desk	Add Attachment
Ranjit Kayastha	Oct 12, 2017 03:53 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Oct 11, 2017 01:56 PM	We looked around for half an hour, couldn't find the laptop. Kimber said she would contact us when they find it.	Add Attachment
Gino Salazar	Oct 11, 2017 01:54 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Oct 11, 2017 01:26 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Tricia Flaherty	Oct 11, 2017 01:24 PM	Please install as Serialized desktop for access by multiple user on this laptop Full Suite of Adobe CC 2017 for MAC with Acrobat( I believe via JAMF talk to John or Bradley if not sure how to install on MAC)	Add Attachment