Service Request Ticket - # 65342

Service Request Information

CONTACT Name Bicknell, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2017 02:13 PM
Department The Research Institute Phone
Location Email bicknellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150135[Edit Inv] (opens in a new window) Bldg/Room COT
Service Tag C3W3162 Description Dell Latitude E6540 Laptop, i7-4810MQ,(Quad2.8GHz)
Serial No. C3W3162 Location student worker

CPU Intel core i7-4810MQ(2.8GHz quad core, 6M cache)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715, TRANSFERRED to Amanda Allen-Adobe CC2015 desktop apps for NAMED user SEPT2015(order#8666) CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65342; Camtasia v9.1/Snagit 2018(v18) bundle VISA2017006977 Order10251;
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 11, 2017 03:07 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Oct 11, 2017 02:30 PM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Oct 11, 2017 02:19 PM 
****This is an outgoing email****
Hi Michael,

We were just following up with you regarding a
service request that we have for you.  (#65342)

Description: INSTALL ADOBE ACROBAT PRO DC
serialized desktop on PC laptop for Mike Bicknell
Todd 202, TRI (order10122)

We have a request for you to install the above
software. Please, let us know when would be
convenient for you to have us come in for the
installation.

Thanks,
Adeshina Oladiti
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Public
Erika Enriquez Oct 11, 2017 02:19 PM 
Task reassigned to UCS Tech.
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Erika Enriquez Oct 11, 2017 02:18 PM 
Task reassigned to Erika Enriquez.
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Tricia Flaherty Oct 11, 2017 02:13 PM 
OR INSTALL OF ADOBE ACROBAT PRO 
DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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