Service Request Ticket - # 65343

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2017 02:18 PM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130784[Edit Inv] (opens in a new window) Bldg/Room HWC
Service Tag 7W2VYZ1 Description Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
Serial No. 7W2VYZ1 Location Clayton Jones Sound Program Computer

CPU Intel core i7-4800MQ(2.7GHz quad core, 6M cache)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 P0093918 SOFTWARE SHARED w/ PC W#20110503: UPG AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, UPG CamtasiaStudio v8 VISA2012003479 JUN2013; was CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upg license formerly Sarah Beaird transferred to Robbin Bull); Adobe PhotoshopCS6Extd v.13 P0094303; Adobe Dreamweaver CS6 WIN from P0095833, Adobe LiveCycle Designer v11 WIN P0097877; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65343;TRANSFERED W#20170547 MAR2018 SR66809- NEW CAMTASIA: Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251; CorelDRAW GraphicSuiteX6 VISA2012003433, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv; April2012(P0082690renewal),

Wired NIC EC:F4:BB:2C:7B:2C


Wireless NIC C4:D9:87:B2:C7:D5


Bluetooth NIC C4:D9:87:B2:C7:D9

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Oct 11, 2017 03:22 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Oct 11, 2017 03:22 PM 
Done!
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Shina Oladiti Oct 11, 2017 03:00 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Oct 11, 2017 02:20 PM 
****This is an outgoing email****
Hi Robbin,

We were just following up with you regarding a
service request that we have for you.  (#65343)

Description: INSTALL ADOBE ACROBAT PRO DC
serialized desktop on PC laptop for Robbin Bulll
Todd 236, TRI (order10122)

We have a request for you to install the above
software. Please, let us know when would be
convenient for you to have us come in for the
installation.

Thanks,
Adeshina Oladiti
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Public
Tricia Flaherty Oct 11, 2017 02:18 PM 
FOR INSTALL OF ADOBE ACROBAT PRO 
DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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