Service Request Ticket - # 65365

Service Request Information

CONTACT Name Glasenapp, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2017 10:49 AM
Department The Research Institute Phone 88771
Location Email glaseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170319[Edit Inv] (opens in a new window) Bldg/Room TODD 209
Service Tag 4WMJLH2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 4WMJLH2 Location Ikaika Alapai, TRI

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC A4:4C:C8:44:18:FD


Wireless NIC B0:35:9F:B9:34:17


Bluetooth NIC B0:35:9F:B9:34:18

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Oct 31, 2017 07:55 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Oct 30, 2017 02:51 PM 
Delivered and did all the Setup.

He has one of the old monitor W#20130812[Edit Inv]
The DOC W#20130831[Edit Inv] & Monitor W#20101058[Edit Inv] is with Dawn
The laptop is with Gary W#20130811[Edit Inv] which he is
keeping for a week and then returning to Dawn so
that she will have us reimage and return back to them.
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Megan Thibeault Oct 30, 2017 01:27 PM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Oct 30, 2017 01:25 PM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti Oct 27, 2017 01:40 PM 
Status changed from (2) Scheduled to (6) Ready to Deliver
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Shina Oladiti Oct 27, 2017 12:03 PM 
Monday 30th, 1pm.
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Shina Oladiti Oct 27, 2017 12:02 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Oct 23, 2017 02:36 PM 
Sent an email for availability.
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Shina Oladiti Oct 23, 2017 02:29 PM 
**************************
Update in AD.
**************************
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Shina Oladiti Oct 23, 2017 02:29 PM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Megan Thibeault Oct 19, 2017 02:49 PM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Oct 19, 2017 02:49 PM 
Please work on
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Emily Griner Oct 13, 2017 10:49 AM 
NEW EQUIP SETUP: Deliver Dell Latitude 5480 W#20170319[Edit Inv] 
to Todd 223 For Gary Glasenapp. Also setup 180W adapter 
W#20170317[Edit Inv] and monitor W#20170319[Edit Inv]. Keyboard and 
mouse included and placed on inventory counter
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