Service Request Ticket

Service Request Information

CONTACT	Name	Danner, Natalie	Date	Oct 13, 2017 11:04 AM
	Department	College of Education	Phone	89248
	Location		Email	dannern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150623 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25RT0WDGG7D	Location	PDR room
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715;
	Wired NIC	38:C9:86:47:13:D5
	Wireless NIC	28:F0:76:46:6C:2C
	Bluetooth NIC	28:F0:76:46:6C:2D

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Oct 17, 2017 02:26 PM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Oct 17, 2017 02:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Oct 13, 2017 03:15 PM	Task reassigned to Service Request Desk.	Add Attachment
Bradley Karkanen	Oct 13, 2017 03:15 PM	If she doesn't know how to put the code in on the computer I can go over and do it.	Add Attachment
Bradley Karkanen	Oct 13, 2017 02:19 PM	Pushed the Printer user needs to setup their copy code	Add Attachment
Erika Enriquez	Oct 13, 2017 11:14 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Erika Enriquez	Oct 13, 2017 11:14 AM	updated	Add Attachment
Bradley Karkanen	Oct 13, 2017 11:11 AM	Task reassigned to Service Request Desk.	Add Attachment
Bradley Karkanen	Oct 13, 2017 11:11 AM	WOU# doesn't exist	Add Attachment
Megan Thibeault	Oct 13, 2017 11:05 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Erika Enriquez	Oct 13, 2017 11:04 AM	Needs printer added to her mac in her office. Available now.	Add Attachment